Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email. Domestic UPS return labels are $10 and will subtracted from your return once it is processed. If you placed your order from outside the U.S please email orders@thisisthegreat.com to begin your return.

How soon will I get my refund?

Once your items are received and inspected, you'll typically receive your refund within 48 hours.

Would you like to exchange an item?

If you, need to exchange an item, follow the same process as above, and check the box to make an exchange. Please include a note for the size and color that you would like to receive. 

Please note that we cannot process exchanges for international orders. If you need to exchange an item please return your original purchase and place a new order.


What items are returnable?

  • Items purchased in the last 30 days.
  • New and unworn items with all garment tags still attached.

What items are non-refundable?

  • Any items marked final sales are not eligible for return or exchange. Damaged, soiled or altered garments cannot be returned.

Still having trouble?

Please email us at orders@thisisthegreat.com with your name and order number and we will get back to you ASAP.

Powered by Returnly